FEEDBACK AND COMPLAINT CONTACT CHANNELS

Share your feedbacks with PRIMA

Need to report a problem or submit a complaint? PRIMA is always ready to listen and support you. Please leave your information using the form below or contact us via our hotline.

Our team will review your request and respond with the result within 03 working days from the date we receive your information.

1. We value every feedback from our customers and partners

At PRIMA, we believe that every opinion from our customers and partners is truly valuable. All feedback, comments, or complaints help us continuously improve our products and services to deliver a better experience for you.

If you encounter any issue related to products, services, delivery, payment, or wish to share your thoughts on collaboration with PRIMA, please don’t hesitate to reach out to us.

We always listen and seek the best solution with respect, transparency, and professionalism.

2. Contact Channels

You can send your feedback or complaint through the following channels:

☎️ Hotline: 090 999 2615

📝 Online form:

Name

Phone Number

Email

Address

Feedback / Complaint Details

I agree to allow PRIMA to use this information to contact me for support.

SEND INFORMATION TO PRIMA

3. Feedback and Resolution Process

Step 1 Information Receipt

We record the information and review the details to begin the handling process.

Step 2: Review and Coordination

Our team will identify the cause, coordinate with relevant departments, and determine the most appropriate solution for each case.

Step 3: Response

After completing the verification and resolution process, PRIMA will respond to you within 03 working days, ensuring transparency and protecting the rights of our customers and partners.

4. Information Confidentiality

PRIMA is committed to protecting the privacy of our customers and partners. All data provided will only be used for verification and feedback-handling purposes. We handle all information with respect, fairness, and professionalism.

Chúng tôi luôn xử lý thông tin với tinh thần tôn trọng, công bằng và chuyên nghiệp.

THANK YOU FOR TRUSTING PRIMA

Your feedback is our greatest motivation to keep improving - delivering high-quality products, excellent services, and a reliable, refined shopping experience.