{"id":6889,"date":"2023-04-10T10:24:39","date_gmt":"2023-04-10T03:24:39","guid":{"rendered":"https:\/\/prima.com.vn\/?page_id=6889"},"modified":"2025-11-12T14:34:21","modified_gmt":"2025-11-12T07:34:21","slug":"chinh-sach-mua-hang","status":"publish","type":"page","link":"https:\/\/prima.com.vn\/en\/chinh-sach-mua-hang\/","title":{"rendered":"PURCHASING POLICY"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6889\" data-post-id=\"6889\" data-obj-id=\"6889\" class=\"elementor elementor-6889 dce-elementor-post-6889\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3877838 wd-section-stretch-content elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3877838\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63fdbc7 banner-home\" data-id=\"63fdbc7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0bd744a elementor-widget elementor-widget-heading\" data-id=\"0bd744a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">PURCHASING POLICY<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7389003 elementor-align-center elementor-widget elementor-widget-breadcrumbs\" data-id=\"7389003\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<nav aria-label=\"PAYMENT &amp; DELIVERY\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">HOME<\/span><\/p><\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ee9d5e elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"6ee9d5e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c225927\" data-id=\"c225927\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffc806a elementor-widget__width-initial color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"ffc806a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>CH\u00cdNH<strong> S\u00c1CH KI\u1ec2M H\u00c0NG:<\/strong><\/p><p><strong>Prima\u2019s Packaging Process<\/strong><\/p><ol><li>Record a video of the entire process before handling the product.<\/li><li>Place the product in the official PRIMA box.<\/li><li>Attach a label requesting the recipient to record an unboxing video on top of the product box<\/li><li>Seal the box opening with a tamper-evident sticker, marked with the delivery month and year.<\/li><li>Wrap the box with protective bubble wrap.<\/li><li>Insert the warranty card and PRIMA sales receipt.<\/li><li>Place the wrapped box and document envelope into a shipping carton.<\/li><li>Seal the carton box with security tape.<\/li><li>Attach another label requesting the recipient to record an unboxing video.<\/li><li>Print and attach an additional delivery note.<\/li><li>Take photos of the completed packaging.<\/li><\/ol><p><strong>Upon delivery, customers are required to record a video of the unboxing process. If the received item is incorrect, damaged, or deformed, please contact our fanpage or hotline to file a complaint, attach the unboxing video, and return the product. Prima will promptly arrange an exchange for the correct item. In cases of missing documentation such as the invoice, warranty card, or accompanying gifts, Prima will immediately ship the missing items to ensure full customer rights. <\/strong><\/p><p><strong>RETURN &amp; EXCHANGE POLICY<\/strong><\/p><ol><li><strong>Within 7 days from the purchase date shown on the invoice:<\/strong><\/li><\/ol><ul><li>Customers may exchange for another product. The returned item must remain intact, with no alteration in color, size, or original form.<\/li><li>No refund will be issued if the new product is priced lower than the returned item.<\/li><li>Customers must pay the difference if the new item costs more.<\/li><li>Exchanges are only applicable for products of the same category and at the same store.<\/li><\/ul><ol start=\"2\"><li><strong>Buyback Policy after 7 days:<\/strong><\/li><\/ol><ul><li>Prima must verify the product via a branded hallmark or through the Customer Information Database. The product will only be eligible for buyback if one of these conditions is met.<\/li><li>Products without proof of PRIMA origin (e.g., no invoice, sales receipt, hallmark, or customer record) are subject to rejection.<\/li><\/ul><p><strong>BUYBACK &amp; EXCHANGE CONDITIONS<\/strong><\/p><p>\u0110\u1ed1i v\u1edbi h\u00e0ng Trang S\u1ee9c: <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/prima.com.vn\/wp-content\/uploads\/2023\/03\/PVR-Buyback-Exchange-Policy-2025-31.05.2025-for-ecom.pdf\">Ch\u00ednh s\u00e1ch thu \u0111\u1ed5i s\u1ea3n ph\u1ea9m &#8211; 2025<\/a><\/span><\/p><p>\u0110\u1ed1i v\u1edbi h\u00e0ng Tranh: Prima kh\u00f4ng nh\u1eadn th\u00e2u \u0111\u1ed5i<\/p><p><strong>WARRANTY POLICY<\/strong><\/p><p>This is a high-quality, handcrafted product from PRIMA, designed and manufactured by Pranda Vietnam Co., Ltd.\u2014a member of the Pranda Group, Thailand. Every PRIMA piece is a work of art made from 24K gold, skillfully crafted by experienced jewelers using advanced techniques.<\/p><p><strong>Warranty Terms:<\/strong><\/p><p>\u2013 Valid for 2 years from the purchase date listed on the warranty card.<\/p><p><strong>\u2013 Warranty applies under the following conditions:<\/strong><\/p><p>* Manufacturing defects confirmed by Pranda Vietnam Co., Ltd.<\/p><p>* Warranty card is intact with complete product information and still within the warranty period.<\/p><p><strong>\u2013 The warranty does not cover:<\/strong><\/p><p>* Damages from improper use or transportation, misuse, unauthorized alterations\/repairs, or loss of original condition. Natural disasters or force majeure (e.g., weather, war, etc.).<\/p><p>*Service fees may apply depending on the repair case.<\/p><p><strong>\u2013 The warranty or repair period is 10 days in Ho Chi Minh City and 14 days in Hanoi. In cases of severe product damage, as determined by Pranda Vietnam Co., Ltd., the process may take approximately 25 to 30 days depending on the case.<\/strong><\/p><p><strong>For further assistance, please contact our Customer Service Department at customer_service_vn@pranda.com.vn or via hotline: 0909 992 615.<\/strong><\/p><p><strong>CARE INSTRUCTIONS<\/strong><\/p><p>Keep away from direct heat and sunlight.<\/p><p>Do not spray, wash, or allow cleaning\/polishing agents to come into direct contact with the glass or frame. If necessary, gently wipe off dust using a soft, dry cloth.<\/p><p>Avoid touching the glass surface and frame directly. For large framed artworks, use brackets or a bottom support when hanging the piece.<\/p><p>Store the product in a well-ventilated area. Do not place the artwork in damp or humid environments.<\/p><p><strong>THIS IS A CERTIFICATE OF HIGH-QUALITY CRAFTSMANSHIP. PLEASE STORE IN A SAFE PLACE.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CH\u00cdNH S\u00c1CH MUA H\u00c0NG TRANG CH\u1ee6 CH\u00cdNH S\u00c1CH KI\u1ec2M H\u00c0NG: Quy tr\u00ecnh \u0111\u00f3ng g\u00f3i c\u1ee7a Prima Quay video to\u00e0n b\u1ed9<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6889","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/pages\/6889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/comments?post=6889"}],"version-history":[{"count":19,"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/pages\/6889\/revisions"}],"predecessor-version":[{"id":16566,"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/pages\/6889\/revisions\/16566"}],"wp:attachment":[{"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/media?parent=6889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}