{"id":16526,"date":"2025-11-04T08:32:18","date_gmt":"2025-11-04T01:32:18","guid":{"rendered":"https:\/\/prima.com.vn\/?page_id=16526"},"modified":"2025-11-04T11:22:06","modified_gmt":"2025-11-04T04:22:06","slug":"giai-quyet-khieu-nai","status":"publish","type":"page","link":"https:\/\/prima.com.vn\/en\/giai-quyet-khieu-nai\/","title":{"rendered":"Gi\u1ea3i Quy\u1ebft Khi\u1ebfu N\u1ea1i"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16526\" data-post-id=\"16526\" data-obj-id=\"16526\" class=\"elementor elementor-16526 dce-elementor-post-16526\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c54db5a e-flex e-con-boxed e-con e-parent\" data-id=\"c54db5a\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d0bc99 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"6d0bc99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"text-align: center;\"><strong>FEEDBACK AND COMPLAINT CONTACT CHANNELS<\/strong><\/p><p style=\"text-align: center;\"><strong>Share your feedbacks with PRIMA<\/strong><\/p><p>Need to report a problem or submit a complaint? PRIMA is always ready to listen and support you. Please leave your information using the form below or contact us via our hotline.<\/p><p>Our team will review your request and respond with the result within 03 working days from the date we receive your information.<\/p><ol><li><strong> We value every feedback from our customers and partners<\/strong><\/li><\/ol><p>At PRIMA, we believe that every opinion from our customers and partners is truly valuable.\nAll feedback, comments, or complaints help us continuously improve our products and services to deliver a better experience for you.<\/p><p>If you encounter any issue related to products, services, delivery, payment, or wish to share your thoughts on collaboration with PRIMA, please don\u2019t hesitate to reach out to us.<\/p><p>We always listen and seek the best solution with respect, transparency, and professionalism.<\/p><ol start=\"2\"><li><strong> Contact Channels<\/strong><\/li><\/ol><p>You can send your feedback or complaint through the following channels:<\/p><p>\u260e\ufe0f Hotline: 090 999 2615<\/p><p>\ud83d\udcdd Online form:<\/p><p>  <form id=\"prima-form\" class=\"prima-form\" method=\"post\" action=\"\" data-trp-original-action=\"javascript:void(0);\">\n    <div class=\"prima-row\">\n      <div class=\"prima-col\">\n        <label>Name<\/label>\n        <input type=\"text\" name=\"name\" required>\n      <\/div>\n      <div class=\"prima-col\">\n        <label>Phone Number<\/label>\n        <input type=\"text\" name=\"phone\" required>\n      <\/div>\n    <\/div>\n\n    <div class=\"prima-row\">\n      <div class=\"prima-col\">\n        <label>Email<\/label>\n        <input type=\"email\" name=\"email\" required>\n      <\/div>\n      <div class=\"prima-col\">\n        <label>Address<\/label>\n        <input type=\"text\" name=\"address\">\n      <\/div>\n    <\/div>\n\n    <div class=\"prima-row\">\n      <div class=\"prima-col prima-col-full\">\n        <label>Feedback \/ Complaint Details<\/label>\n        <textarea name=\"message\" rows=\"6\" required><\/textarea>\n      <\/div>\n    <\/div>\n\n    <div class=\"prima-row prima-terms\">\n      <label class=\"prima-check\">\n        <input type=\"checkbox\" name=\"agree\" value=\"1\" required>\n        <span>I agree to allow PRIMA to use this information to contact me for support.<\/span>\n      <\/label>\n    <\/div>\n\n    <input type=\"hidden\" name=\"action\" value=\"prima_form_submit\">\n    <input type=\"hidden\" name=\"nonce\"  value=\"8ec6986248\">\n\n    <div class=\"prima-actions\">\n      <button type=\"submit\" class=\"prima-btn\">\n        <span class=\"btn-text\">SEND INFORMATION TO PRIMA<\/span>\n        <span class=\"loader\" aria-hidden=\"true\"><\/span>\n      <\/button>\n    <\/div>\n\n    <div class=\"prima-result\" aria-live=\"polite\"><\/div>\n  <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\n  <!-- Inline JS: kh\u00f4ng ph\u1ee5 thu\u1ed9c file ngo\u00e0i, tr\u00e1nh 404 -->\n  <script>\n  (function(){\n    const form   = document.getElementById('prima-form');\n    if(!form) return;\n\n    const btn    = form.querySelector('.prima-btn');\n    const text   = form.querySelector('.btn-text');\n    const loader = form.querySelector('.loader');\n    const result = form.querySelector('.prima-result');\n    const ajax   = \"https:\/\/prima.com.vn\/wp-admin\/admin-ajax.php\";\n\n    form.addEventListener('submit', function(e){\n      e.preventDefault();\n\n      \/\/ UI loading\n      btn.disabled = true;\n      if(text)   text.style.display = 'none';\n      if(loader) loader.style.display = 'inline-block';\n\n      const fd = new FormData(form);\n\n      fetch(ajax, {\n        method: 'POST',\n        credentials: 'same-origin',\n        headers: { 'X-Requested-With': 'XMLHttpRequest' },\n        body: fd\n      })\n      .then(resp => resp.json())\n      .then(data => {\n        if(data && data.success){\n          result.innerHTML = '<div class=\"prima-alert prima-success\">'+ data.data.message +'<\/div>';\n          form.reset();\n        } else {\n          const msg = (data && data.data && data.data.message) ? data.data.message : 'L\u1ed7i kh\u00f4ng x\u00e1c \u0111\u1ecbnh.';\n          result.innerHTML = '<div class=\"prima-alert prima-error\">'+ msg +'<\/div>';\n        }\n      })\n      .catch(() => {\n        result.innerHTML = '<div class=\"prima-alert prima-error\">L\u1ed7i h\u1ec7 th\u1ed1ng. Vui l\u00f2ng th\u1eed l\u1ea1i.<\/div>';\n      })\n      .finally(() => {\n        btn.disabled = false;\n        if(text)   text.style.display = '';\n        if(loader) loader.style.display = 'none';\n        \/\/ Scroll t\u1edbi k\u1ebft qu\u1ea3 n\u1ebfu c\u1ea7n\n        result.scrollIntoView({ behavior: 'smooth', block: 'nearest' });\n      });\n    }, {passive:false});\n  })();\n  <\/script>\n  <\/p><ol start=\"3\"><li><strong> Feedback and Resolution Process<\/strong><\/li><\/ol><p><strong>Step 1<\/strong> <strong>Information Receipt<\/strong><\/p><p>We record the information and review the details to begin the handling process.<\/p><p><strong>Step 2:<\/strong> <strong>Review and Coordination<\/strong><\/p><p>Our team will identify the cause, coordinate with relevant departments, and determine the most appropriate solution for each case.<\/p><p><strong>Step 3:<\/strong> <strong>Response<\/strong><\/p><p>After completing the verification and resolution process, PRIMA will respond to you within 03 working days, ensuring transparency and protecting the rights of our customers and partners.<\/p><ol start=\"4\"><li><strong> Information Confidentiality<\/strong><\/li><\/ol><p>PRIMA is committed to protecting the privacy of our customers and partners. All data provided will only be used for verification and feedback-handling purposes.\nWe handle all information with respect, fairness, and professionalism.<\/p><p>Ch\u00fang t\u00f4i lu\u00f4n x\u1eed l\u00fd th\u00f4ng tin v\u1edbi tinh th\u1ea7n t\u00f4n tr\u1ecdng, c\u00f4ng b\u1eb1ng v\u00e0 chuy\u00ean nghi\u1ec7p.<\/p><p><strong>THANK YOU FOR TRUSTING PRIMA<\/strong><\/p><p>Your feedback is our greatest motivation to keep improving - delivering high-quality products, excellent services, and a reliable, refined shopping experience.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9bce145 e-flex e-con-boxed e-con e-parent\" data-id=\"9bce145\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>K\u00caNH TI\u1ebeP NH\u1eacN PH\u1ea2N H\u1ed2I V\u00c0 GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I Chia s\u1ebb v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n v\u1edbi PRIMA PRIMA lu\u00f4n<\/p>","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16526","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/pages\/16526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/comments?post=16526"}],"version-history":[{"count":18,"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/pages\/16526\/revisions"}],"predecessor-version":[{"id":16545,"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/pages\/16526\/revisions\/16545"}],"wp:attachment":[{"href":"https:\/\/prima.com.vn\/en\/wp-json\/wp\/v2\/media?parent=16526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}